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Information for Inmate Families and Friends

Resource Page

Inmate Identification Number

The inmate locator may be used to determine the inmate ID number.


Facility Visitation Rules

Current rules for visitation that apply to all Correctional Facilities in Vermont.


Sample Deposit Coupon

Sample deposit coupon, money order and return envelope. Example of properly filled out forms.


Blank Deposit Coupon

Blank coupon and instructions for depositing funds into an inmate account.


Inmate Phones

New Call Rates see table below

Debit Phone accounts visit www.vermontpackage.com to deposit money.

Prepaid Phone accounts visit https://www.offenderconnect.com/portal or call 1-800-483-8314 to set up an account, check your balance, and make a payment.

If that link is not working try http://www.accesscorrections.com/

For online help visit https://www.offenderconnect.com/help/help.jsp

 

Collect Calling Information
Collect Call Rates Collect Call Rates
Call Type Operator Charge Per Minute

Local Call

$1.13

$0.06

IntraState(In-state Long Distance)

$1.13

$0.14

InterState(Out-of-state Long Distance)

$1.13

$0.14

International

N/A

N/A

Pre-Paid Collect Calling Information
Pre-Paid Collect Call Rates Pre-Paid Collect Call Rates
Call Type Operator Charge Per Minute

Local Call

$0.90

$0.05

IntraState(In-state Long Distance)

$0.90

$0.09

InterState(Out-of-state Long Distance)

$0.90

$0.09

International

$2.70

$0.45

Debit Calling Information
Debit Call Rates Debit Call Rates
Call Type Operator Charge Per Minute

Local Call

$0.23

$0.05

IntraState (In-state Long Distance)

$0.45

$0.09

InterState (Out-of-state Long Distance)

$0.45

$0.09

International

$0.90

$0.45


Inmate Commissary Services

Visit http://www.accesscorrections.com/ to place:

  • Use the chat now feature at the bottom of the webpage to go to LiveChat help.

If you are unable to process an order at http://www.accesscorrections.com/ please call 1-800-546-6283 or 1-866-345-1884 to place your order or to ask a question.


Web Ordering Help Desk

Email: customersevice@securepak.net or call 1-800-546-6283 or 1-866-345-1884.


Inmate Phone Service Help Desk

Please call 877-650-4249 or visit, https://www.offenderconnect.com/help/help.jsp


The Health Services Handbook

A Handbook for Families and Friends of Inmates