Document Actions
Information for Inmate Families and Friends
Resource Page
Inmate Identification Number
The inmate locator may be used to determine the inmate ID number.
Facility Visitation Rules
Current rules for visitation that apply to all Correctional Facilities in Vermont.
Sample Deposit Coupon
Sample deposit coupon, money order and return envelope. Example of properly filled out forms.
Blank Deposit Coupon
Blank coupon and instructions for depositing funds into an inmate account.
Inmate Phones
New Call Rates see table below
Debit Phone accounts visit www.vermontpackage.com to deposit money.
- After selecting an inmate click on the Secure Phone Deposits icon, left side of webpage.
Prepaid Phone accounts visit https://www.offenderconnect.com/portal or call 1-800-483-8314 to set up an account, check your balance, and make a payment.
For online help visit https://www.offenderconnect.com/help/help.jsp
| Collect Calling Information | |||
|---|---|---|---|
| Collect Call Rates | Collect Call Rates | ||
| Call Type | Operator Charge | Per Minute | |
Local Call | $1.13 | $0.06 | |
IntraState(In-state Long Distance) | $1.13 | $0.14 | |
InterState(Out-of-state Long Distance) | $1.13 | $0.14 | |
International | N/A | N/A | |
| Pre-Paid Collect Calling Information | |||
| Pre-Paid Collect Call Rates | Pre-Paid Collect Call Rates | ||
| Call Type | Operator Charge | Per Minute | |
Local Call | $0.90 | $0.05 | |
IntraState(In-state Long Distance) | $0.90 | $0.09 | |
InterState(Out-of-state Long Distance) | $0.90 | $0.09 | |
International | $2.70 | $0.45 | |
| Debit Calling Information | |||
| Debit Call Rates | Debit Call Rates | ||
| Call Type | Operator Charge | Per Minute | |
Local Call | $0.23 | $0.05 | |
IntraState (In-state Long Distance) | $0.45 | $0.09 | |
InterState (Out-of-state Long Distance) | $0.45 | $0.09 | |
International | $0.90 | $0.45 | |
Inmate Commissary Services
Visit www.vermontpackage.com to place:
- Deposits to an Inmates Debit Phone and Commissary Accounts.
- Orders for weekly commissary (left side link) and bi-weekly property packages (right side link).
- Use the chat now feature at the bottom of the webpage to go to LiveChat help.
Use the Secure Deposit Icons found on the left side of the webpage after you select an inmate.
If you are unable to process an order at www.vermontpackage.com please call 1-800-546-6283 or 1-866-345-1884 to place your order or to ask a question.
Web Ordering Help Desk
Email: customersevice@securepak.net or call 1-800-546-6283 or 1-866-345-1884.
Inmate Phone Service Help Desk
Please call 877-650-4249 or visit, https://www.offenderconnect.com/help/help.jsp
The Health Services Handbook
A Handbook for Families and Friends of Inmates
